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Privacy Policy

Privacy Policy

UrbanHX ("we," "us," "our") operates urbanhx.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from our store.

Information We Collect

When you place an order, create an account, or contact us, we may collect:

  • Your name, email address, phone number, and shipping address

  • Order details including products purchased, size, and color selections

  • Payment information (processed securely by our payment provider — we do not store your full card details)

  • IP address, browser type, and device information for security and analytics

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping tracking updates

  • Respond to customer service inquiries

  • Prevent fraud and verify transactions

  • Improve our website and product offerings

We do not sell, rent, or trade your personal information to third parties.

Cookies

Our website uses cookies to remember items in your cart, remember your login, and analyze site traffic. You can disable cookies in your browser settings, but some features of the site may not function properly.

Payment Processing

Payments are processed through Wix Payments and/or third-party payment providers (such as Stripe). These providers handle your payment data securely in accordance with PCI-DSS standards. We do not access or store your full credit card number.

Third-Party Services

We use the following third-party services that may process your data:

  • Wix (website hosting and e-commerce platform)

  • Payment processors (to handle transactions)

  • Shipping carriers (to deliver your orders)

  • Email service providers (to send order updates)

Each provider has its own privacy policy governing how they handle your data.

Data Retention

We retain order and customer information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. You may request deletion of your personal data at any time, subject to legal retention requirements.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Opt out of marketing communications

To exercise these rights, contact us at the information below.

Security

We take reasonable measures to protect your personal information using industry-standard security practices. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our website is not directed to children under 16, and we do not knowingly collect personal information from anyone under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

Contact

Questions about this Privacy Policy? Contact us at:

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